No Manners for this Store!!

We recently had an altercation with Lewis Stores Vanderbijlpark. We approached the store for assistance on 04/01/2020. During January 2020 we followed up numerous times with regards to the matter we have with them. Every single time you call them they are rude and we are scalded over the phone. They forget that we are the customer. 1 month after submitting our claim, we get an sms saying the claim is captured. 30 days to process a claim? You are not allowed to be upset because they did not work over December so there is a backlog. I personally went into the store and the Manager did not even give me the time of day to ask what and why it takes so long to finalize the matter. You are talking then she talks to someone else. She has no etiquette. When you ask to speak to claims, they curse you and when you get upset and yell back you are told they refuse to speak to you. I am wits end with them. I am being told that claims takes 2 months before getting an answer!! Honestly!! If I knew this I would never have even considered their store for credit. They don't struggle to get their money from me but I have to struggle to get an answer from them with regards to my matter!!!!