No idea of what customer service is.

I have app**** online for a Lewis account and 3 months credit as you advertised after sending me several messages that I qualify for a 3 months loan with Lewis.

I then received a message informing me that a consultant will phone me, no one phoned me so I went to your Parys Branch in the Freestate this morning.

When I arrived a friendly door greater took me to the applications department, another lady assisted me with the application, she then said the system is giving her a error message that she don't understand and she called the manager. The manager then said that the consultant must fax all my documentation to a department on ********** and she informed me that I need to wait.

I waited 90 minutes, after waiting I went back to the consultant and asked her if there is any feedback, she then informed me that they cant give me a loan because I am a first customer, I then asked her what does that mean and she said that she don't know and head office also do not know, I then asked her for the head office number so that I can call head office myself to find out why the account is getting declined and she show me a number on the leaflet of ***.

I then contacted the number and Head office said that it is the customer service department and I must ask the switchboard to put me to the correct department, I then phoned again and the switchboard lady transferred me to the same department as with my call, the lady who answered the phone don't even understand English, I had to explain my situation 3 times and after that she still asked me "What is this about?" I mean really, do you use people with s**** sets or where do you get them from?