No Help

I bought a fridge from them in 2021 and was able to fully pay for it last 2023. Now that I need assistance with the globe, they have not gotten back to me since last week, Thursday we as I called last week Monday. When I call, they drope calls and when I asked about my warranty still they not answering me. 😒 which means you should be still be paying for something for them to assist you fast. O should my fridge be out completely for them to assist?