No go Lewis stores

<p>I bought a bed at Lewis store De Aar on the 27/03/2017 and on Monday 03/04/2017 I came back to the store complaining that the new bed I received is already cracking. I also was informed after the fact that it was the showroom bed and not a new one from the store room that I requested in the beginning. The sales lady was very helpful when I came into the store the first time. Monday I spoke to one of the ladies that has to help me with the query made an appointment with me to come to my house at just after 2 on the same day to come and test the problem. She did say she has my details. I waited 45min at my house before going back to the store where she then said you probably have been waiting for me now the whole time with that I rep**** yes my whole lunch and I asked why did she not phone me to tell me they are not coming and she said that she was too busy and also did not have my number on what I rep**** to was that was false as she told me the morning that she had my details. The next day I tried complaining to the area manager about the bad customer service I received and he was not very interested or helpful he made arrangements with me for them to come today 05/04/207 just after 2 to come and do the testing. With this I waited again 45min at my house for them and there was no call or show up. I feel this is the worst service I have ever received and will never buy at a Lewis store again. </p> <p>Lewis store De Aar</p>