1 reviews | Active since Jan 2017

06 Jan 2017, 11:20

No Deposit **** by Lewis Stores

<p>My boyfriend Peter Smith app**** for credit at Lewis Stores online and was deemed qualified to open an account at lewis. We then went to the strand branch, whereby his application was completed. Knowing that lewis has got a payment option of no deposit we continued with the application, only to be told by the store manager that we must now pay a deposit at the end of going through all the application. My boyfriend Peter Smith qualified for R23000 credit and your own site and advertising say no deposit over goods bought for R3999. Yet we are now told to pay a deposit for a tv amounting R9000. I would like to know how can a well known furniture store like lewis store **** potential customers into believing they can buy at no deposit terms and then get misleaded???</p>

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Replies (3)
's update06 Jan 2017, 17:52
Reviewer Update

Thanks Sadia for the quick reply re - phone call but unfortunely you did not believe me about what is on the lewis stores website. The payment options is misleading

Payment Options
When you buy something from us, we
want you to be completely
comfortable with your purchase, and
understand the terms.
That's why at Lewis:
you don't have to pay a deposit
you have up to 36 months to pay, on
purchases of R3 999 or more.
your payments stay the same
throughout your contract.
We've also made it easy for you to
pay your monthly installment. There
are two different options to pay your
account, just choose the one that
suits you best.
You can pay with cash in any of our
stores.
You can use your credit card or debit
card to pay your installment.

's update10 Jan 2017, 12:13
Reviewer Update

Thanks Sadia for restoring my faith in customer care at Lewis Stores, for all the phone calls and help. Thanks Lewis stores for honouring the terms. We will be the proud owners of a new tv by the weekend and we will be buying all our funiture from now on for many years to come only at Lewis Stores.

Lewis Stores
Lewis Stores's reply10 Jan 2017, 13:32
Official

Thank you for your positive response

Lewis Stores