No delivery of good and no refund

Am writing on behalf of my sister, She bought a wardrobe at Lewis store in Johannesburg Cnr. Commissioner and Joubert street. She made a full cash payment for it on Monday 02/11/2020 and was promised delivery on the Thursday 05/11/2020. The delivery did not arrive and when she went to the store the Friday morning she was advised that the wardrobe she bought was out of stock and has been out of stock for long. She cancelled the transaction and requested her cash back. Its been over 72hrs she is being given a run around and being told the store does not have cash. They will give her call when they got cash.

The salesman who was responsible for the purchase was Tsietsi who shows no interest in assisting me after he gladly took my money. The manager Noma is the one who is trying, But am appalled by the service I received from this store.

This is a **** store with bad service and that is why their business is sinking. They lack service and integrity to their customers.