No after sales services.

We bought a Micheal Angelo bedroom suite from Beares Witbank in March 2014. I had to wait 2 weeks for the bed to be delivered and once it was finally delivered the suite was damaged. When I contacted the branch manager she told me that she will sent someone to come and inspect. I waited again and eventually she got back to me and told me she can't find another suite like that so as soon as they get new stock in, she will contact me so that I can choose another set of the same value. I had to phone her every month about the suite but got the same excuse that they are waiting for stock. I eventually got tired of this and went to the store on the 24th of Oct 2014 only to find that if is under construction. When I contacted her she told me to phone the Lewis Group number as they took over Beares and they will be able to assist me with a new suite. I immediately contacted the number that she gave me and explained to them my problem. I eventually ended up having to call the Lewis group monthly to follow up on the progress with the bedroom suit. I was however informed today (16/03/2015) that Lewis can not change the suit, they can only sent it for repairs. This is not exceptable!!