No accountability and no responsibility

I opened my account with Beares Alberton online in December 2025 I received my products i bought two days later after i waited for the Master guard to dry on the queen size bed i bought i reported to the sales agent via whatsapp on the 31/12/2025 that there was a sharp peace of string sticking out through the bottom of the mattress and i would like them to replace the mattress, We are heading to March i have been in contact with the Lewis group / Beares head office and the manufacturer of the beds agent. They said they will conclude and let Lewis know that the outcome was. They agent confirmed that they contacted Lewis / Beares on the 11/02/2026 with their out come today is the 26/02/2026 and i have not heard a word form them sins then. It will be my recommendation that people should not buy from them as this is terrible service and the bed is still under warranty. And just to get a mattress replaced that was a clear indication of manufacturing default seems impossible. Also they dont seem to email invoices of payments made and they cannot stick to an agreed debit order date as i requested that they debit my account on the 1st of every month and they decided to debit my account on the 25th of every month. If you think of buying from them please do not as this is my battle.

Kind regards Brandon Few