Never failing awarding winning terrible store in South africa

This company does not surprise me with their bad attitude and failure to understand ENGLISH. Especially the Indian lady that calls me from their port Shepstone branch stating her name is Dorothy. I have complained about the products my husband purchased and they did not want to speak to me. Now that I stopped the payment as they did nothing but lie about replacing the kettle and after repairing the stove plates, I am still get shocked as that defy stove has a problem but they blamed me for picking "cheap quality". So in fact they admitted their products are factory rejects and of cheap quality. They refuse to pick up the stuff as I will not pay them but dear Dorothy calls me now and has forgot POPI ACT and demands my banking details and not even my husband's. How are uu giving me information now because you want money. Dorothy if that is your name check with Martin your ex manager who promised to replace the kettle. I will not pay for a stove that shocks me every time I cook or a defy freight that is rusting. Really I'm going to report them to NCR as Dorothy is breaking every rule by being rude and advising me on my husband's affairs. We are not using your stuff as they are dangerous and even the second hand shop laughed at your stuff. Dorothy if that is your name, please put yourself back into customer service training.