NEVER BUY FROM LEWIS

I wish we could give 0 stars. We paid the full amount owing on my husband's account to Lewis on the 21st of June 2024 to settle and close the account. The account was never closed and we had to call the customer service line (customer service my *ss) we were the informed that it was never closed but they will send proof that it has been done via email with a letter. When we received the letter ON THE 27th of June , there was not stated that the account has been closed. We called again and by the 2nd of JULY we received the same letter (no where is it stated that it has been closed) when we went to check on the credit bureau , THE ACCOUNT IS STILL OPEN AND OUTSTANDING ???? When will they update the system as this amount has been paid on the 21st of June and we are already in JULY ? They are verry quick to call you to go and buy more at the stores , but not quick to assist?

The store refers you to customer care , but they do NOTHING TO ASSIST CLIENTS?!?!