BZ
Blanche Z

1 reviews | Active since Jan 2021

16 Jan 2021, 06:37

Never buy at LEWIS.

I bought a top loader from Lewis, in June of 2020 I went to the branch complaining that the machine was not working proparly, I waited and no help, I went back and after long arguments they sent a technition to my hous, back and forth with a technitin shouting at us and then in January 2021 he came a gain and stock klerk from the store to test the machine, I got shouted at by the technition a gaion and I asked him to leve and the stock clerk staid and tested the machine to see what is wrong. I was told thal she "Millecent" would sort the issue as sehe could see it is not working as it should. I then received a call from Lewis headoffice on Friday saying that the machine has nothing wrong withe it! My hous is constantly flooded! I can not go on like this. I am now stopping all payments to this account! Kind regards. B. Van Zyl ***

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Replies (3)
Lewis Stores
Lewis Stores's reply16 Jan 2021, 08:38
Official
more information requested via email
Lewis Stores
Lewis Stores's reply18 Jan 2021, 14:26
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 705857

Lewis Stores
Lewis Stores's reply29 Jan 2021, 16:57
Official
Dear Mr Van Zyl,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores