Negligence on Finance Deparrment and Management

On 13th we were informed that we received +/-R 40 000 as credit. We went in and purchased a TV, Washing Machine and HI FI. The TV was not in stock and they went to fetch it and deliver before 5 . We went through the whole credit and refference check . The Manager explained and we signed the contract. We were contracted before 17:00 to inform us that we would have to come in and redu the paper work as the Manager has to authorize the TV we sat there for hours . We had to redu a whole new contract , which I do not understand as it was done the previous day . Just for the TV which we were under the impression was done. All debi checks was approved. 31st Debit order went of and paid as per approved debi check. I received a call from Lewis by a extremmely rude woman to tell me the TV was not paid ( no debi check on our side for this) I made a EFT payment. Last week . Today 14th I get debited again for the month end approved Debit order . My debit order date is the 31st. What is going on.... Also when I wanted to purchase a fridge later last month I was told I had no credit left . My items wasnt nearly close to my credit being exhausted. What happened to my credit . Manager is not giving any feedback or explanation. Its nearly middle of month and nothing has been rectified...Debi check not adjusted and I worry that 31st I get debited again. Terrible service The funds they deducted today was not even my cash it was to cover a personal matter.... I need rhe debi check fixed and my funds deducted today refunded