MY ACCOUNT HAS BEING OVER CHARGED

I have had an intensively distasful issue with Lewis stores regarding my account since October 2023. I have been having an issue regarding how payment are being recorded because when I review my receipts they DO NOT CORRESPOND with how I have been paying. I further went to the manager and she explained that they are working with a skeleton staff for December of 2023 and she further explained that the head office will resolve the issue and yet the matter at hand has not being resolved. Moreover I have purchased a bed from Lewis and I was informed that it was covered with master guard that cost R490 and now it has a yellow stain.

I need an urgent intervention regarding this matter and also please contact this email so that I am able produce receipts as proof. Name: Palesa Nthejane Cell number : *** Email address : ***