Mr Desaponted

I have a challenge with the head office, I was debited twice from 2 defferent accounts, I have called and requested them to change my banking details but that was not done, they only added my second account number, I requested for a refund I was told that someone will call me, 10 days down the line, I am still waiting, called again doing follow up, I was told that the agent will call me when she is done with the refund department.

I requested for a statement and still waiting after 10 days too, I am not sure if the system from Lewis is not working or just the people at Liwes, maybe they just don't care once you have opened the account with them the move to the next person. Very Desapointed