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Babalwa M

1 reviews | Active since Nov 2017

02 Nov 2017, 17:31

Mother took out a fridge with Lewis that was in 2015 and the last payment date was the 01st of September and it my mother just received a letter saying she had to make payment of R2698.46 at Bethulie store

Bad experience i would say called in store today spoke to manager and the worst part is the manager was the rude person she said she cant assist i need to go in store tried telling her i am in cape town wont be able to go in store and the manager dropped the line on me did not expect that from manger in any working environment called again spoke to another person they did the same thing dropped the line again i am very very disappointed in such bad service from a big furniture store .

0
Replies (2)
Lewis Stores
Lewis Stores's reply03 Nov 2017, 10:14
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is:582795

BM
Babalwa M's update03 Nov 2017, 12:38
Reviewer Update
Good day Would like to thank hello peter as today first thing in the morning i got a cal from Lewis head office customer in regarding the complaint that i logged against them yesterday for the bad customer experience that i received from the store manager in Bethulie the customer service agent that called me today was very helpful,polite and she made me understand why there was still a balance on my mothers account that was what i wanted to know yesterday as well thanks alot to the lady that called me from Lewis head office customer service.