Most horrible treatment

Terrible treatment, i have been sending them emails regarding my UI19 and no one is responding to me and they also failed to send my provident claim forms since 30th of August and on Monday I emailed the HR he doesn’t respond to my emails, I don’t know how they expect me to survive. This morning I called head office and they sending me from pillar to poster, I don’t know where do they think I’m getting the airtime from. Other people have received their monies with no issues but I’m being treated differently can someone please assist me.