money loving blood suckers

About 15 months ago my husband and I made a purchase at Lewis stores before we got married,we bought our head board set and a bed. Three months into the marriage the beds springs collapsed!! I went to the store to log a complaint and the woman who "helped" us said she would get back to us in a week to follow up about the complaint but months went by and still no follow up??so about two months ago i return to the store and apparently the woman who helped us never even logged the complain and now because it's been over a year they refuse to refund us but our initial complain was actually way before we hit the 1 YEAR deadline but because of bad customer service and an *********** sales person i have to suffer??To spice things up even more..now that our complain has officially been logged i STILL havent had any luck with anyone from Lewis stores coming out to check my bed out..Lewis already over charges their customers and charges almost R200 for insurance per month but wont help me with the bad bed they sold me..Lewis employees are at your door step within 24 hours when they are making a sale but they cant even send ONE employee out to come and check my bed out when iys time for them to pay back the money..absolute ****! They hound you day in and day out if you're a few days late with your monthly instalment but are nowhere to be found when they owe you a refund for selling you bad quality ****..i refuse to continue paying for a broken collapsed bed