Monarch insurance it's a ****!

I'm a lewis customer, since lockdown started i haven't able to go to work, I'm not receiving salary from work , only uif ters which i received payments of 3 months only . I'm unable to pay my installment , i then app**** for insurance at lewis store and i gave them all the documents they needed but I never heard anything from the insurance and i keep on receiving statements every month showing that nothing had been payed up and interests keep on increasing, Monarch keeps running away they don't respond my emails, they keep on declining my application, & lewis keeps on calling me I don't why can't they call Monarch cos they doing business together, how do i fir there cos i give them money every month, they forgot how they used to accept my cash every month for full two years & half. How I'm I supposed to pay while not getting any salary this is not fair at all as I've been paying insurance for the past 2years and i was supposed to finish paying my account at the end of November 2020. This is the last time buying from lewis & they forced me to take that insurance saying its "compulsory" knowing that they're a ****, first they disingenuous want to fix my fridge, now this. Yohhh I've learned my lesson!!! If you think of buying anything from Lewis & they tell you about "insurance" blah blah it's compulsory, just run away!!!