Monarch insurance claim

I logged a claim from my branch in Randburg for faulty couches in Oct, they came back to me saying the claim has been declined because on the affidavit i didn't not input all the details. week later i submitted another affidavit which i am sure it had all the sufficient details. to date i still have not received any response. when i call they tell me they are gonna check with the insurance and get back to me, but no one ever calls me back. <br> i also requested to get mattress protector instead of spraying the bed when i bought it in may and to date i only received one for my queen bed only, and no communication for the other one.... so a store as big as Lewis doesn't have mattress protector??????<br> I'm not liking the service i'm receiving from them at all as i am paying for these services......