MISSING MUSIC SYSTEM AT LEWIS STORES

<p>Good day</p> <p> </p> <p>I bought a music system at lewis Parow park store in Septemeber 2015, my music stystem broke in february 2016 and because i had already paid up my account I did not take it back to the store for a repair because i thought it would not be covered since i paid it up. In June a lewis agent called me advising me that i can purchase for R14000.00, i advised him i will never buy from them again because my music system i purchased broke in less than 6 months. The agent apologised and offered to pick the music system up from my home. One month later in July i then got another call from this agent offering me the credit again and i told him i dont want the credit because they did not collect my music system as promised, he then arranged for them to collect it.</p> <p>I did not give the full music system because only base box was faulty, I then followed up with the lewis store to find out where my music system was they told me its at the repair centre and this point i was very frustrated because no one can give me the right info. I requested to speak to the manager. she told me they need need the amplifier in order for the repair centre to determine the fault on the base box . they then came to collect this. In August I spoke to the manager again and she told me to give her 10 days to sort this out. I am still waiting for feedback up to today. I told her I am going to take them to the ombudsman to complaint and she told me I can do that she cant stop me.</p> <p>I do not want that old music system because i do not know if parts was ****** from it or even what the fault was</p> <p> </p> <p>please assist this is very unprofesional and it feels like lewis stole my music player because i do not get to use it /did not get to use it even though i paid for it with my money i work hard for.</p> <p> </p> <p>Nicole </p> <p> </p>