Misleading, selling old furniture wrapped in new plastics and sending drunk drivers to deliver furniture

My mom went to the Maclear branch bought couches for 12k and a washing machine. On the day of the things being delivered my mom wasn't there and my dad. So these drunk people knocked our gate, and drove into our DSTV aerial and also the couches look like they were repossed from someone who didn't, dirty and have dust. My dad went to report. My mom went to report they promised to send someone. On the 7th December they told my mom they will send someone before the end of that week. Up to this day, no call nothing. I called 2 times today the manager, seems to be getting paid to do nothing. He is never in store. Can you guys get back to me as soon as you can because. I am gonna call uMhlobo Wenene. I am gonna report you on Twitter so people know not to waste money on your Maclear store. I will await your correspondence asap. I. Will go on all social media accounts. I will make sure people know about your business ethics