MISLEADING INFORMATION

On Monday the 30th of September 2019 I purchased a bed from Best Electric in Town Centre Cape Town.

I was promised I would receive a free gift with this order and I would receive it within that week after purchase.

I then made contact with the sales advisor Sau**** via whatsapp on the 1st of October that assisted me with the purchase of the bed on the 30th to query when I will be receiving the Tablet that I was promised.

He then advised me that it has not as yet arrived at the store but he will let me know when it does arrive.

Then on the 2nd of October I received a call from the Lewis Group that informed me that the gift was delivered to the store. I was then again in contact with Saadiq that informed me that this was not the case and he would let me know.

Since then I have been in contact with him and he then advised he can't say when the tablet will be available for collection. On the 8th of October 2019 I have been in contact with Lewis spoke to Nozieza and I specifically asked her to contact me via email and not via telephone. The reference number for that call is: 657501

However on the 09th of October someone from the Lewis Group made contact with me to inform that the free gift would be searched for within their warehouse and they would insure that it get's sent out for delivery as soon as possible.

I then advised the lady that I was not happy with the service and I felt that they would need to come and collect the bed. I was then asked the following questions:

Was the item within its original packaging: I then said no.

Was the bed used: I then said yes

The reason I said they should collect the bed was because I just felt that the customer service I was experiencing was unacceptable as I am a customer and as per the Customer Protection Act what they are advising is unacceptable as the information I was given at point of order was misleading.

This bed was purchased on the 30th of September and as per Best Electrics website it is not stated on the website that you will receive your free gift when it suits the company. The gift is promised at point of order.

I emailed them on the 10th of October however no reply.

I than called them again on the 21st October and spoke to Donay and was advised that Cindy is dealing with my complaint. I have asked to be contacted via email however since then I have not received any update.

I would just like to express my utter disappointment within the Lewis Group and would like to be contacted via email with regards to this matter as soon as possible.