MATLOU DARTIUS MATHEKGANE

Hello good people, I am so disappointed about Lewis Store because I am paying my Lewis account and they decided not to update my payment profile on all credit bureaus. I think and believe that this is a very pathetic behaviour by Lewis and they do not respect my rights as their customer. The last time they update my payment profile was in February 2023 and now is October still the payment profile shows that the account is not paid in the last Seven months. It is affecting my credit profile. Someone is seating on a rolling chair in the office with aircon and decided not to do his or her job my respecting me as their customer and update my payment profile. In South Africa as a customer all our rights are being violated by creditors they do not care about us, all they want is seeing us paying them every month and ignoring that we are the once who put bread and butter on their tables. I want answers from Lewi why are they not updating my payment profile I opened Lewis account on the 19th of October 2022 with the balance of R17467,00 and the current balance now is R17126,00 meaning for the past 11 months I only paid Lewis R341,00. My Lewis monthly installment is installment is R975,00. So I want answers from Lewis why my payment profile is not updated accordingly and why the balance is still more than R17000,00. That is how the creditors as so rude and careless and not respecting their customers.