MANAGERS BAD ATTITUDE

<p>Hi there a collegue of mine's bf went to the east london branch to pay R500 onto her account 328498 (which payment was up to date, but i dont know y he went to pay)... None the less, my collegue went to the store yesterday to collect a refund as nothing is owing on her account and was told that she will be contacted as the "system" is not allowing the refund. What i am not understanding is that as a customer she had her slip as proof of everything and this refund should of been acknowledged to her. I phoned once again this morning to try and assist her and was told there is NOTHING that can be done about this and that she will be called when HEAD OFFICE contacts the store??? seriously guys... this is putting a bad name out there for you. I personally working for the company i do cannot EVER turn a customer away with a refund if i know with all due respect that the customer is entitled to that refund.... For your manager at the branch her attitude and wording to clients is shocking. Really not impressed with the service my collegue as be given at all. </p>