Making false promises and no after sales service at the Belfast branch

<p>We bought a lounge set and tv stand cash at the beginning of November. It was delivered and only afterwards we found that they advertised a cellphone and spar voucher with the set. When we enquired about it, only then were we informed the voucher was only given if you buy on credit. Regarding the phone, they said the would find out and get back to us. No one ever did. When they put the tv stand together, it was damaged at the front, but since it was just a scratch, we didn't complain. After a week or so, one of the couches started coming loose at the back. Since it is still under warranty, we felt they should fix this as this is a brand new set. We phoned, but was transferred a couple of times to various people and then we were promised again they would come back to us. No one did, so I went to the branch twice now only to get an excuse and another false promise that they would phone us. This is very unprofessional and I am on the verge of returning the set as a brand new living room set shouldn't be coming apart already. The people at the branch isn't helpful at all and it is as if our enquiries are falling on deaf ears, as we aren't receiving any feedback. This incident would discourage me from purchasing anything in the future from Lewis and I would also discourage my friends to do so, as there is no after sale service. I am very unhappy about this. </p>