1 reviews | Active since Dec 2014
LOUSY LEWIS
**Subject:** Formal Complaint – Harassment by Lewis Stores Eldorado Park
To Whom It May Concern,
I am writing to lodge a formal complaint against **Lewis Stores Eldorado Park** regarding the ongoing harassment directed at me and my family members.
I am aware that my mother’s account is in arrears. However, the manner in which your staff have chosen to pursue this matter—by repeatedly contacting and harassing my family members, demanding to know my whereabouts or my mother’s—is unacceptable and ********. If Lewis Stores requires communication with me or my mother, you are fully aware of how to reach us directly. Harassing uninvolved family members is a violation of consumer rights and dignity.
I have already attempted to make arrangements to assist my mother in paying this account. Unfortunately, I am also struggling financially and can only afford a minimum payment of R300 at this stage. Despite my efforts, your staff have refused to accept this arrangement.
This conduct is in direct violation of the **Consumer Protection Act (CPA), Act 68 of 2008**, which protects consumers against unfair, unreasonable, and unjust practices. Section 40 of the CPA specifically prohibits suppliers from using harassment, coercion, or undue influence in their dealings with consumers. The repeated harassment of uninvolved family members constitutes such prohibited conduct.
I therefore demand that Lewis Stores: - Cease all contact with uninvolved family members immediately. - Engage directly with me or my mother regarding the account. - Accept reasonable payment arrangements in good faith.
Failure to address this matter appropriately will leave me with no choice but to escalate the complaint to the **National Consumer Commission (NCC)** and other relevant authorities.
I expect a **written response within 7 working days** of receipt of this letter.
Sincerely, Ms Nora De Waal
Subject: Complaint Regarding Lewis Customer Care Interaction This morning I received a call from Lewis Customer Care. The representative asked to speak to my mother, Hilda de Waal. I explained that my mother’s health has unfortunately taken a turn for the worse, and that I am the one who lodged the complaint. The representative insisted she needed to speak directly to my mother, stating she had received an email from a manager. She further mentioned that she could not discuss payment or arrangement options with me. I pointed out that staff from the Eldorado Park branch had previously discussed payment options with me and even offered to take my banking details to set up a debit order. The representative then accused me of reversing payments. This is incorrect—my Capitec account had been hacked, and there were insufficient funds for any deductions to be processed. There was never a successful transaction to reverse. I find it unacceptable and humiliating to be treated in this manner by Lewis staff. My mother has now been moved to an elderly care home where family members will assist her, as her health has deteriorated. I am left uncertain about the way forward, given the lack of integrity displayed by Lewis staff. I am appalled by the poor service and the dismissive attitude I experienced. Based on reviews on Hello Peter, it seems this type of harassment is a recurring issue for Lewis customers. I sincerely hope more people become aware of these practices and reconsider doing business with Lewis. Your customer service standards are deeply disappointing.
Subject: Complaint Regarding Lewis Customer Care Interaction This morning I received a call from Lewis Customer Care. The representative asked to speak to my mother, Hilda de Waal. I explained that my mother’s health has unfortunately taken a turn for the worse, and that I am the one who lodged the complaint. The representative insisted she needed to speak directly to my mother, stating she had received an email from a manager. She further mentioned that she could not discuss payment or arrangement options with me. I pointed out that staff from the Eldorado Park branch had previously discussed payment options with me and even offered to take my banking details to set up a debit order. The representative then accused me of reversing payments. This is incorrect—my Capitec account had been hacked, and there were insufficient funds for any deductions to be processed. There was never a successful transaction to reverse. I find it unacceptable and humiliating to be treated in this manner by Lewis staff. My mother has now been moved to an elderly care home where family members will assist her, as her health has deteriorated. I am left uncertain about the way forward, given the lack of integrity displayed by Lewis staff. I am appalled by the poor service and the dismissive attitude I experienced. Based on reviews on Hello Peter, it seems this type of harassment is a recurring issue for Lewis customers. I sincerely hope more people become aware of these practices and reconsider doing business with Lewis. Your customer service standards are deeply disappointing.