Lewis - Worst place ever!

Had the worst experience with Lewis. Will never buy again. Not even with 70% discount of black Friday! I have 3 accounts. I settled one account about 4 months ago. Since then they still deduct the debit order now for the 3rd time!! It took them 40 days to refund the first debit order. Excuse after excuse. I need to wait for a cash payment for them to refund me.... as if they care if i have the money to lend them for 40 days..... Staff useless, manager useless and customer service useless. Called the customer service they will investigate. They called back but I missed the call I called back they put me through to the agent but was busy with a call he will call back... Well still waiting. Branch told me same story ag shame sorry ag shame thats bad ag shame not again.... Branch told me they sent it to head office 5 time to stop debit order and told me I need to go to MY bank open a new account. For what.... so I need to change my account details at so many companies just because they cant do their work? Really? What will happen when all my accounts are paid up? How long will I struggle to stop those debit orders?? I will never ever buy from them again anyway low quality products. The cupboard's drawer broke the first week!!!! I don't have the energy to fight with them over that as well... I just want this debit order to stop and for them to pay back my money and not when they have cash eventually.....