Lewis Undermining our adults

Poor Service provided from Ponallo Mahape. My Granny(Margaret Ditse) bought a fridge on lay buy. After we paid it off on 6th April 2018. We requested fridge then we were told that the item has been sold, we have to give them a week or twould to replace it. The haven't been any progress or feedback provided, we always have to call ask. I feel like now the item became expensive than we thought it would since the are unnecessary expenses.

Lewis(hammanskraal/kopanong). I felt like they took my granny for granted as she is old. Sale consultant doesn't even have RE5 to serve the client but she didn't and no one stated that she is working under supervision.

I regret why my granny selected them. Even today the is no feedback and they can't even refund her.

Regards TSHEPO