Lewis TV

I bought a TV almost a year ago. The TV was given to me off the floor so without a box or manual and they gave me no discount. The TV started giving me problems and I wanted to take it in 2 times but they said they are too busy to fix it. Now my TV broke completely...they did not even give me a TV to borrow while mine was in for fixing as they said it could take 2 or 3 weeks. I said I wanted a new TV out of the box and not one off the floor and they said they must check if they can fix it first! I am not happy with their service at all!