1 reviews | Active since Aug 2018
Lewis stores Springbok
I purchased furniture from Lewis in Springbok on Friday 3 August 2018. All items were paid in cash. The delivery was scheduled for Friday 10 August 2018. On the afternoon of the 10th only have the furniture arrived, the king size bed and dining room table was not available I was told. The baseset that arrived could not fit a king bed and the dressing room mirror set was cracked. The washing machine was a demo model taken off the floor with hoses missing. The delivery man( a Lewis employee) told me he wanted to leave and that I should "take it or leave it" as he was in a rush. I went to see the store the next day from Aggeneys to speak to the manager. She was however unavailable. I then spoke go the sales lady who assisted me and she assured me that the delivery would be done today 14 August 2018. They did arrive with a new washing machine ,a new baseset and the king bed. The dining room table is however still missing with no definite date for delivery. The store manager however has still not called me, don't think I'll be holding my breath for that one.
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 609584
Best regards,
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 609584
Best regards,
