Lewis stores-Somerset branch bad service and incompetency

I had an account with Lewis stores which I opened in Somerset branch. I settled the account last year.

I called and I asked them to close it and they said i must come to the branch, I over paid the account with R395. I told them i don't stay in Cape Town anymore and they said they can only assist me when i go to the store.

On Monday the 31st of January, I went to their store and spoke with Asiphiwe who was clueless she said she can see the R395 but does not understand why it's on head office column. She called someone else and was told that she must contact head office because when the money is not claimed head office removes it from the account.

Head office was not contacted, i had to call by myself again and Asiphiwe said she escalated the matter to her manager. I was told the manager is busy she will come back to me but she did not and I called again. The Somerset store manager is *********** and does not understand her work and I now understand why her staff did not know how to resolve the matter. She said to me she called head office and they are not responding, I never received a call again from them.

Can Lewis head office solve this matter please.

Regards Samantha Tiso