LC
Leoni C

1 reviews | Active since Sept 2020

18 Oct 2020, 17:45

Lewis Stores-Number dont exist-Bad quality furniture

I bought a 4 piece lounge suite at Lewis stores on 10 August 2020 cash. They delivered it the same day. We are more at work than home. One evening when we sat one of the chairs for the first time my husband discovered that it is very unstable and saw the one leg of the chair is not properly fitted when we checked it. We tried to contact the store on the number on the invoice *** but the number does not exist. There is also no email address that we can use to get hold of someone. My husband works on Saturdays so we cant get there and on Sundays they are closed. It is almost 2 months we had this lounge suite and although we dont sit on it frequently you can see it is definitely not going to last very long. I am very disappointed that a trusted furniture company sells such bad quality goods. Our hard earned savings money for something that we thought will last for years. Not happy. On the side arm railings you can even feel the wood just under the material. We were so excited when the sales lady showed us this set in our price range just to now discover this bad quality.

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Replies (3)
Lewis Stores
Lewis Stores's reply19 Oct 2020, 09:46
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 695236


Lewis Stores
Lewis Stores's reply22 Oct 2020, 08:46
Official
Dear Miss Corrie,

Please be advised this matter has been amicably resolved

Yours faithfully
Lewis Stores
LC
Leoni C's update22 Oct 2020, 18:33
Reviewer Update
After I lodge this complaint Lewis contacted me within a few hours to assist. Their Head office and Area Manager did a follow up and this matter were resolved within 2 days. I thank you for your intervention and excellent service. I am very happy with my new lounge suite. I will highly recommend their after sales service. They also explained that the phones were not working at the Stilfontein branch due to a fire and that is understandable. Thank you.