Lewis stores not updating account status with credit bureau

Bought a TV on credit at Lewis, it was insured. The screen got damaged, I informed the store and they escalated the matter with the insurance company who then payed off the remaining balance that was outstanding on my account. This was September 2023, To date Lewis stores have not updated my account with the credit bureau, I called and asked in October, they told me they were going to update my account, As I write this review, they have not done a single thing. This is now January 2024 I'm confused, how long does it take to simply update information? When I check my credit report, there is still an outstanding amount of R7300, which was paid in full, worse yet, it looks like I stopped paying months ago, which is tarnishing my credit profile.