Lewis Stores no interest in solving customer problems.

Again Lewis Stores does not deliver. I recently bought some stuff at Lewis, including a Smart TV. When the goods were delivered, the TV was not the Smart one I bought. I immediately let the branch manager know, and he said he would sort it out. Now a month later, no Smart TV yet, apparently they can not find 1 for me, the manager then offered me another TV, R3000 more, and I would have to go through the whole application and call centre call and everything again, for a Third Time. I am not prepared to waste another hour of my life on that, so I said ok, just take the TV off the invoice, but then, it would still be a new deal and I will need to go through the process again. So I said fine, cancel the whole deal and fetch the stuff back. The manager has now given the head office some solution to the problem, but they don't seem very interested in solving the problem as it has been almost a week, and they have not given him any feed back. This is really not what I expect from a shop where I have spent quite a bit of money at. Very disappointed in Lewis Stores Top management and their lack of interest in solving problems.