LEWIS STORES - MY NIGHTMARE - POOR QUALITY - POOR SERVICE

I am utterly disappointed and disgusted in Lewis stores – especially Lewis Grassy park. In late last year I bought a bed and lounge suite from Lewis. Now the lounge suite had been shop soiled BUT soiled on the arms – there were little scuff marks on the arm which I totally accepted. However- 3 weeks after the arrival of the lounge suite - the material of the seating area staring tearing – and not on the one – but in fact on both couches purchased – bear in that the shop soil was to do with the ARMS of the couches. I immediately contacted Lewis stores – Lance . Lance showed such a lack of interest in my complaint however made sure that my installment was received - when I would call Lewis GP – they would promise to come and collect and send away for repairs. This went on for about a month and I even sent pictures. Eventually – the couches are collected and it comes back about 2 weeks later…my nightmare didn’t end there..in fact it became worst! The “supplier” whom I believe was a friend or someone that did a quick job based on what I saw had patched the material on the seats! Did such a terrible job that he patched the material to the arms – so that when one sat on the seat – it pulled the arms…..I showed Lance and other Lewis people…..promises of coming to sort out – to this day NOTHING! Then they have a fine cheek to double debit my account in December . I have had enough with Lewis!! Last night my daughter sat on the couch and screamed in pain as one of the pins attached to arm of the couch had popped out and it pierced into her leg! ENOUGH IS ENOUGH LEWIS – COME FETCH YOU PIECE OF **** – I WILL KEEP ON PAYING THE BED TILL PAID OFF – BUT I WANT THOSE COUCHES OUT OF MY HOUSE- AND MY INSTALLMENT ADJUSTED TO THE BED ONLY – I WILL RATHER SIT ON THE FLOOR THAT HAVE THAT HAZZARD IN MY HOUSE AND TO PAY 36 MONTHS FOR A COUCH THAT I COULD HAVE BOUGHT IN A BETTER CONDITION AT A GARAGE SALE!!

I HAVE BEEN REQUESTING THE BRANCH MANAGER CALL ME - ANYBODY - NO ONE CALLS!!!