Lewis Stores Moorreesburg bad service

Review for Lewis Stores – Moorreesburg I am extremely disappointed with my experience at Lewis Stores in Moorreesburg. We purchased a recliner lounge suite for R18,000.00, expecting a brand-new set. However, after delivery it became clear that the furniture is not new. We were informed that the set was collected from another Lewis branch. One corner of the suite already has a visible mark, and the single Lazy Boy recliner is broken and leans to one side, making it uncomfortable and unsafe to use. In addition to the poor product quality, the service from the staff in the store, including the manager, was very poor. Our concerns were not handled professionally, and we did not receive the level of customer service one would expect from a well-known retailer. This situation is unacceptable, especially for furniture sold as new at this price. I sincerely hope management takes this matter seriously and resolves it as soon as possible.

This is the second time that I write the review

Lewis Stores Moorreesburg did come and remove the broken lazy boys and try to fix it but it did not work and then tell us that they will replace the set there after they bring a brand-new set but did not saw that the lazy boys sides are broken and now they tell us that they could not replace the set because there are no more available they want us to pay up on new set and the customer care are not very helpful the sales lady are very helpful but the manager of the store are not so helpful we just want the set replace by the end of the day or we want our money back !