Lewis stores incompetence

The Account Holder: Caroline E Langeveldt - *** I struggle now for the past 2 months to get Lewis Stores Kimberley as well Head Office to remove my wife’s name from the Credit Bureau. During December 2023, she registers for a big contract. Everything was in her favour until we found out that Lewis Stores has red-flagged her. According to them there were arrears of two months’ payments. This same Lewis Stores has not even had the decency to inform her as their client about their intentions. In August 2021, she authorized a debit order for amount of R783.13 from her bank. We never checked if everything is still going well as no-one notified us of any problems with the debit order. Only now with this contract, we were told that the debit order deducts only R420.00 instead of R783.13 per month. How *********** can some people be? Now they blame my wife for this. She authorized the debit order in their presence at their office in Kimberley. They were supposed to complete the amount. At this stage, there were now arrears. Needless to say, in March 2022, she bought more articles from the same store. No mention was made of any arrears. This account is being paid cash monthly amounts. We wanted to pay it off in 4 months, but afterwards they inform us that we will lose the warranty on these items. Now, after the last deal was finalized, they put my wife on Credit Bureau. I wonder how the Consumer Council or the Ombudsman would react on the way Lewis Stores’ branches are doing business. If they had a problem with an arrears, and they still allow us to continue with the sale, who is now responsible for bad debt. I’m only thinking. I am so frustrated with some of Lewis Stores’ *********** staff, Kimberley branch as well as their Head Office staff. All I’m asking, if it is not so difficult for a Lewis Stores staff member, please remove my wife’s name from Credit Bureau IMMEDIATELY.