JW
Jo-Lise Wedderspoon
1 reviews | Active since Mar 2022
04 Mar 2022, 10:28
Lewis Stores double standards
After being approved for credit and paying the deposit they decided that Im not getting credit because they have picked up a default on my credit listing. Why did they not picked that up before approving me for credit? I gave them evidence that I am busy with the credit bureau to remove this listing as its preprescribed. Still they refuse because it has to be cleared by their head office. Its unacceptable. Ive waisted my time even sold my old furniture because I was already been approved for credit.
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Replies (3)JW
Jo-Lise Wedderspoon's updateReviewer Update
04 Mar 2022, 13:09And you have my details to revert back to me. I am truly very very upset. Ive sold my old bed and lounge suit because I was buying new ones. I do not even have anything to sleep on tonight. This is unacceptable.
JW
Jo-Lise Wedderspoon's update04 Mar 2022, 13:09
Reviewer Update
And you have my details to revert back to me. I am truly very very upset. Ive sold my old bed and lounge suit because I was buying new ones. I do not even have anything to sleep on tonight. This is unacceptable.
JW
Jo-Lise Wedderspoon's updateReviewer Update
05 Mar 2022, 12:34So all what was done by Lewis was a call from head office apologising for the "inconvenience" and to tell me in so much words that I am "wrong" and the reasons why it happened.
First of all. The sms that Ive received as approval was NOT a pre approved sms. The manager had already submitted all my details and documentation before I received the sms. And if it was, HOW can a business pre approved without checking anything?
Second. At no stage was it communicated to me that there is still going to be any checks. The message was that I was approved for x amount and that I must come to the store to choose a product, pay the deposit and sign the paper work.
Third. How can any company take and process a 10% deposit (it was said that I was approved for x amount but must pay 10% deposit) before the initial credit check was not done? That is ******** in the highest degree.
4th. Who is going to refund my losses now that I have sold my old lounge and bed because of Lewis Newcastle that ensured me of credit approval? A mere apology is not enough. Maybe an inconvenience for Lewis (as was said to me telephonically), but a **** disaster for me.
I need solutions to this matter not an apology for the "inconvenience" Lewis caused me
First of all. The sms that Ive received as approval was NOT a pre approved sms. The manager had already submitted all my details and documentation before I received the sms. And if it was, HOW can a business pre approved without checking anything?
Second. At no stage was it communicated to me that there is still going to be any checks. The message was that I was approved for x amount and that I must come to the store to choose a product, pay the deposit and sign the paper work.
Third. How can any company take and process a 10% deposit (it was said that I was approved for x amount but must pay 10% deposit) before the initial credit check was not done? That is ******** in the highest degree.
4th. Who is going to refund my losses now that I have sold my old lounge and bed because of Lewis Newcastle that ensured me of credit approval? A mere apology is not enough. Maybe an inconvenience for Lewis (as was said to me telephonically), but a **** disaster for me.
I need solutions to this matter not an apology for the "inconvenience" Lewis caused me
JW
Jo-Lise Wedderspoon's update05 Mar 2022, 12:34
Reviewer Update
So all what was done by Lewis was a call from head office apologising for the "inconvenience" and to tell me in so much words that I am "wrong" and the reasons why it happened.
First of all. The sms that Ive received as approval was NOT a pre approved sms. The manager had already submitted all my details and documentation before I received the sms. And if it was, HOW can a business pre approved without checking anything?
Second. At no stage was it communicated to me that there is still going to be any checks. The message was that I was approved for x amount and that I must come to the store to choose a product, pay the deposit and sign the paper work.
Third. How can any company take and process a 10% deposit (it was said that I was approved for x amount but must pay 10% deposit) before the initial credit check was not done? That is ******** in the highest degree.
4th. Who is going to refund my losses now that I have sold my old lounge and bed because of Lewis Newcastle that ensured me of credit approval? A mere apology is not enough. Maybe an inconvenience for Lewis (as was said to me telephonically), but a **** disaster for me.
I need solutions to this matter not an apology for the "inconvenience" Lewis caused me
First of all. The sms that Ive received as approval was NOT a pre approved sms. The manager had already submitted all my details and documentation before I received the sms. And if it was, HOW can a business pre approved without checking anything?
Second. At no stage was it communicated to me that there is still going to be any checks. The message was that I was approved for x amount and that I must come to the store to choose a product, pay the deposit and sign the paper work.
Third. How can any company take and process a 10% deposit (it was said that I was approved for x amount but must pay 10% deposit) before the initial credit check was not done? That is ******** in the highest degree.
4th. Who is going to refund my losses now that I have sold my old lounge and bed because of Lewis Newcastle that ensured me of credit approval? A mere apology is not enough. Maybe an inconvenience for Lewis (as was said to me telephonically), but a **** disaster for me.
I need solutions to this matter not an apology for the "inconvenience" Lewis caused me
JW
Jo-Lise Wedderspoon's updateReviewer Update
05 Mar 2022, 12:39I am also going to report this issue to the NCR
JW
Jo-Lise Wedderspoon's update05 Mar 2022, 12:39
Reviewer Update
I am also going to report this issue to the NCR