Lewis Stores don't care about service

In December of 2016, I got a new bed from Lewis. I finished paying my account in March of 2018. On the 14th of July 2018, I want to put a compliment that my bed is losing shape.

• I want to lay a complaint to advise that my mattress is losing shape and the sides of the of the mattress I coming out. the middle of the bed is coming in. the lady advised me that I am out of warranty so I would need to pay for the mattress to be repaired. she put in the complaint for me and lodge a call and advise me that someone who call me in the week to come and do an inspection on the mattress. • As I got home couldn't understand why she's telling me that I only have a 1 year guarantee and a 2 year warranty so I looked at my contract that I signed with the store to see what I have paid for because I recall when I was buying the bed the lady told me that there's a 2-year guarantee and a 2-year warranty on the bed and I even vividly remember asking the lady why would I be paying 3 years if I only have 2 years warranty and 2 years guarantee so she said that the best way is for me to take an extended warranty on the bed so if in the 3 years that I'm paying the bed something happens on the third year I'm covered and if something happens on the 4th year I'm still covered so I proceeded to look at my contract. • my contract had nothing on the guarantee and warranty the length of the guarantee and warranty on the bed I was concerned and secondly I took and I paid in full at 2-year extended guarantee so I couldn't understand how she couldn't find that on the system when I fully paid my account with them this year so she should have seen that I have a 2 year extended warranty. • A week went by and no one called me to come to attend to the issue I then went to the store and the lady advised me that they only have one person working in the Western Cape that can come and I turned into an inspection on my mattress. • On the 21st of July I took my contract with me to the store so that I can show this lady that know you're actually robbing me now because you don't want to give me a service that I paid for advising me I don't have warranty but I've paid for 2 years worth of RG and secondly on my contract there's no way that says the length of the warranty of the bed or the guarantee of the bed because the contract of the extended warranty stipulates that it comes to Action the month of when the warranty of the bed expires so I cannot say when it when they extended warranty is active which was another problem for me. • Again she advised just told me that someone will call me in the week. I a missed call from the store on my cell phone, I work at a call centre I'm not allowed answer my phone so I called the store back and I said someone tried to call me they ask for my details I gave them my details and I told them that someone will call me back I asked to please note not to phone on my cell phone I'm not available gave my work number that's where I'll be available and I asked please get someone call because I'm waiting for you guys to call me regarding the complaint that I have on my bed so another week went by no one called me no one called back when I called the store and left all my details nothing. • As I sit here I have 3 issues with Lewis Store 1- on the contracts that they give their clients they did stipulate the decoration of warranty of the bad or the mattress has. 2- how come they won't see that the person has extended warranty, but they could see how much I owed them. 3 - why is no one getting back to me regarding my complaint when I went to the store twice and it's the second week now