Lewis Stores does not comply to their own consumer refund policy.

I am a pensioner (66). I bought a lounge suit from Lewis stores Bel-Bela December 2021. After three months I was not happy with the lounge suit. A long story short, I claimed my money back after I located to Margate, KZN. The Margate manager send the lounge suite for repair and never lodged the claim with Bela-Bela branch. I took the matter up with their Head Office. After a lot of phone calls to various managers, they still sidestep me. I dropped off the lounge suite to Margate branch and demand my money back for the fourth time. After three months I am still waiting for them to refund the money. Seems that Lewis stores have too many staff because the way managers are moved around in stores, no claim stand a chance.