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Sir-Bonga Sibulele Makholwa

1 reviews | Active since Sept 2019

05 Sept 2019, 11:38

Lewis Stores

I settled my account with lewison 5th yet they still deducted on my account on 25th. I reported it to the branch and also to customer support that same day. They said it will be reversed, a week past and i went again to branch and called customer support again and i was promised it will be reversed asap. Its been 3 weeks now, no money in my account. Is there a legal route i can be advised on? As this is currently destroying my credit profile and they dont seem to care.

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Replies (3)
Lewis Stores
Lewis Stores's reply05 Sept 2019, 14:29
Official
Dear Sir/Madam

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
 
 Our reference number is: 653485
SSM
Sir-Bonga Sibulele Makholwa's update11 Sept 2019, 11:52
Reviewer Update
Still nothing yet. Branch has been "offline" for a week now. Im sorry but i have never been inconvinienced like this by a company. I cant understand how a refund can process this long. Im in Arears with my other accounts now because of this. I am begging you for my own money that shouldnt have been deducted in the first place!!. Im really considering the legal route now cause i feel im going in circles and getting promised everytime with no avail. This will be my last plea.
Lewis Stores
Lewis Stores's reply13 Sept 2019, 08:04
Official
Dear Sir/Madam,

Please be advised this matter has been resolved amicably

Yours faihfully,

Lewis Stores