LEWIS STORES -

BAD BAD EXPERIENCE. I WAS APPROVED FOR CREDIT ON 13 JULY, I SPENT OVER AN HOUR IN THE STORE WAITING TO COMPLETE THE PROCESS. I WAS TOLD ON SATURDAY FURNITURE WILL BE DELIVERED FIRST THING MONDAY MORNING, (THEY HAVE A SAME DAY DELIVERY POLICY APPARENTLY) MONDAY CAME AND GONE NO DELIVERY EXCEPT FOR THE DINING ROOM SUITE AND THE MICROWAVE. DINING ROOM SUIT NOT ASSEMBLED, NOR DID ANYONE TELL US THAT LEWIS WILL SEND SOMEONE TO ASSEMBLE, AFTER I ENQUIRED AND ADVISED THAT WE ASSEMBLED IT OURSELVES, WE WERE TOLD WE SHOULDNT HAVE DONE THAT, IF IT BREAKS LEWIS DOES NOT REPLACE. SO WE ARE EXPECTED TO GET SOMETHING AND WAIT UNTIL AN ASSEMBLER DECIDES TO SHOW UP, ONE WEEK LATER, NO ONE HAS ARRIVED AND MY HUSBAND LOST 2400 IN COMMISSION REMUNERATION, NO WORK NO PAY AS HE HAD TO STAY HOME AND WAIT. THEN ON TUESDAY LAST WEEK WE RECEIVED OUR COUCHES, NOTICED ONE WAS COMPLETELY BROKEN, HAD TO ENQUIRE HOW I CAN PAY SO MUCH MONEY FOR A LOUNGE SUITE, WHICH ACCORDING TO ME IS BELOW STANDARD AND VERY POOR QUALITY, EMAILED HEAD OFFICE ON WEDNESDAY LAST WEEK NO ONE HAS EVEN REP****. SO THE ALL ROUND SERVICE IS PATHETIC. YOU ARE TOLD IN STORE THERE IS A DISCOUNT, I WAS SO ANXIOUS TO GET OUT OF HTE AREA, AS LEWIS ROODEPOORT IS IN A BAD AREA, THAT I WENT THROUGH MY CONTRACT PROPERLY THE 14TH JULY AND NOTICED I WAS CHARGED THE FULL AMOUNT AND NOT DISCOUNTED AMOUNT, STILL NO REPLY ON THAT. I WILL PAY MY ACCOUNT AND MY CREDIT OFF AS PER AGREEMENT AS I AM A LAW ABIDING CITIZEN BUT WILL NEVER EVER ONCE THAT IS PAID UP EVER BUY FROM LEWIS AGAIN. THE ENTIRE EXPERIENCE WAS VERY BAD AND I FELT VERY UNCOMFORTABLE WITH THE STARES IN STORE FROM STAFF, ETC, AND I AM REALLY REALLY DISSAPOINTED. LEWIS I EXPECTED BETTER AS A FIRST TIME CLIENT. NEVER AGAIN.