LEWIS STORES ARE THE BIGGEST *******S!

Dear Lewis Stores. After many failed attempts to make contact with me about my fridge that I bought on my account the 17.07.2020.

After a week I have noticed that the fridge was not cooling the food items at all.

I went in person to Lewis Rustenburg to report the problem. I filled in the complaint form. A few days later they sent a technician named Shauwn. Shauwn told me that the fridge did not have any gas in at all. He re gassed the fridge. After that the fridge started to freeze at the back of the fridge and all of the food items. The following day I reported the problem to head office. They said they will get back to me. A few days later the area manager and shop manager came to my house where the area manager called head office. She told me that the matter has been handled and that they will take the fridge, cancel the old contract and set up a new one and a new fridge.

That never happened at all. I went to lewis stores on many occasions where I was told they are still waiting for the report of the technician.

It has been four weeks till date and... Nothing! I have called head office numerous times again and still no answer.

Lewis is the first to deduct money at the end of the month. That they can do with a speedy service!!!

It is almost five months now, paying a fridge every month for nothing. Not olny am I paying for something that I cant use, I had to throw away loads of rotten food!

Please call me regarding this matter as I have given lewis over to my legal team.

Never ever will I support lewis stores! It is an utter disgrace! Not professional at all!