Lewis Stores and Medi Spine disastrous bed

I bought a Manhattan Medi Spine bed from Lewis Stores in January and in February I went and layed a complaint at the store that the bed was making a noise. Even when you just sit on it there is a noise or when tossing and turning. I didn't stop there, I even sent a complaint email to the Lewis Stores Head Office via their complaints mailbox. To date I am still sleeping on a bed that sounds like it's breaking as I sit on it, toss and turn or even get off.

More than a month later I still get the message that the bed will be replaced by the end of the week whenever I follow up with Lewis. I never even get feedback as to why are there delays unless I contact Lewis.

I am utterly disappointed at Lewis Stores and Medi Spine beds. If I had money readily available, I would go to another store, buy myself a new bed and get rid of this thing.

This is honestly unfair treatment from Lewis and Medi Spine for a bed I bought cash. Feels like I'm sleeping on a 10 to 20 yeas old bed.