Lewis Stores

I am so disappointed in the service i have received from Lewis. Being a new customer I never expected them to treat me like this. In November They sent a SMS to let us know that they will be debiting the December payments earlier. However there was no debit date in the message. On the 10th of December they debited my account making me a R2000 short on buying food for Christmas. I called the customer service department they advised that they will not be reversing the money, and because there was money in my account they decided to debit. I cannot afford to buy food for my family this Xmas. and they do not care. I advised the call centre agent and i have sent 3 emails to them but they do not respond on my emails. I advised that they can debit the money when i get paid in December on the 20th.

if this is the service that this Lewis group gives their customers then i am so sorry i ever signed up as a customer.