Lewis Stores

The clerks that assisted me in store when purchasing my furniture were really helpful and friendly, there was no issue with the customer service in-store, my issue is that I have paid of the account on the 15th of February and I have requested a paid up letter that I need for my debt clearance certificate, that I did not receive, I emailed requesting a paid up letter to which I received no reply or feedback, I have called the customer service line and I was told that they have received my emails, yet they did not reply or give feedback, the lady on the phone told me that she could not assist me, as my things are with their legal department and I was given a number to call, that was not available and has not been available since. It has been over 31 days and is now going to be 2 months on the 15th of April that the account has been paid in full. I was not given a reference number or ticket number for my inquiry.