Lewis stores ***

Lewis has been failing to do debits on my account to pay their account after I have given it to them many times. I have now asked that they give me their banking details so I can pay the account myself, they gave me a wrong deposit number and when I called to tell them, they said they will get back to me which they never did. I am behind on my payments as I do not know how to pay them, they keep saying I should come to the store, I cannot as I work till late, and debit or deposits are convenient for me. I am frustrated with anyone who picks up a call from there as everyone seems to be confused even after I give them my ID number. if their calls are recorded, I would like to retrieve them and hear the trauma I go through on every call. I was even transferred to a lady in Cape Town, that call also went nowhere as till this day I am unable to make payments to them. Please help.