Lewis Store unprofessional & Undermining conduct

I went to Lewis(Pretoria North) to purchase a bed for the second time, after a very terrible experience in 2021 with the then manager of the store and vowed not to ever patronize the store again after lodging my complaint on Hello Peter.

I then received a call from thie headoffice with an apology and the manager had to call me and apologize for the poor service.

I paid up my account and all was good.

Saturday 05/08/2023 I called Joel the sales guy who assists me usually, notifying him that I need to purchase another bed and will be coming through, everything went smoothly, until it reached a point where my matter had to be escalated to the manager, because I am self-employed with a business bank account statement. I explained to him, that my first purchase was made via a business account, hence I did not see it a problem to come again to purchase for the second time. He then said they would need to come to my business place to take pictures and verify if the business is existing, of which I was ok with, then he changed his mind on the spot saying that wont work, since I used a bank statement the first time and now using an affidavit is against whatever policy they have. I was told to return after 3months having built my personal bank account. I was ok with that and left.

Monday 06/08/23 I receive a call from Lewis, Sannie informs me they have a sale, inviting me to come and buy. I tell what happened Saturday, she requested to call me back, she needs to verify with manager first.

After a few minutes she calls back and gives the green light, that I can come in and buy, I should bring my ID and business documents. Once again everything was smooth, submitted business account statement, ID copy, CK documents. A debit order was set up and a contract was handed over to me. The lady who handed me over to the manager informed me that, a telephone interview from head office was the next step. When I got to the manger's table, he 1st shifted the blame on me Saturday for wanting to go the affidavit route and wanting them to come take pictures (of which i was not shy to tell him that's a lie, because it was all his idea, and besides it was my first time hearing about it), anyway we moved past that, he handed me the contract to sign and informed me of the delivery the next day in the morning. I notified him, I had to leave my house at 11:30am and he assure me that the delivery would arrive before then. I asked him, what about the interview? Of which he answered, it will be done in my house when the driver comes to deliver the bed in the morning.

Around 10am I called to remind them that 11:30 am I need to go, and to my surprise I was informed the manager had sent people to my business place, without informing or arranging with me to go take pictures. Please note, my business place is in a formal set up(Shopping Center) with rules stated on thr contract, and them just rocking up to go take pictures of the storefront and inside, asking my staff about my whereabouts without my knowledge is totally unprofessional and un-called for.

At around after midday I called my business place that they can allow them to take one picture and leave the shop. I requested to speak yo the driver, who told me, he needs to take a picture of me in the store too... And this point, I felt this whole thing was ridiculous, brsides, who did you inform you are coming?

I waited the whole day, calling to chase progress, because no one at the store cared enough to update a customer on the progress of the delivery. I was the one who kept following up, being sent from pillar to post, ontop of that, the manager never returned my calls, rather he was avoiding them. For the 2 times we spoke on the phone, the guy keeps scolding me as if I am a wayward child, I informed him that I will escalate, and he did not care and I informed him I am recording him. If my bed is not here tomorrow by 10am

Please kindly cancel the order and delete my contactbfrom your data base, because surely this time around I am not coming back to Lewis. The managers name is Mandla in charge of your Pretoria North branch, very unprofessional and rude.