LEWIS STORE PAY ME BACK

I settled my account in full last month. but this month they still debited. when i call head office in Cape Town I am being taken from pillar to post. that time I am using my airtime, all i want is them to reverse my money. I wont encourage anyone to open an ACCOUNT at that store they rude staff. mxm. THE STORE IS IN VEREENIGING IN THE VAAL