Lewis Store Pathetic Service - Richards Bay Branch!

Few weeks ago, i sent one of my friend to purchase me Couches at Lewis Store in Richards bay- Cash for R 8000. I paid for delivery too. Then i began waiting for it delivery, waited and waited and more waiting- they simple never bothered to contact me in regards to delivery, until I have to cancel the purchase and request my money back (in the meantime, i bought couches now at OK Furniture and they delivered already), they now simple dont want to refund me my money- i have called them i swear more than i can remember - that individual who called himself Store manager is simple Clueless and pathetic, just don't know what "customer service' mean. each day i will call him and he will tell me a new story- when i call the head office, i get anew story -same day two people will tell me different stories and no one ever bother to call me- each day i need to buy Airtime to contact them then they feed me with million adverse stories... Right now I don't know which is which , but the fact is I need my cash- R8k - that what i want and it look like there is a problem for me to obtain it- your service do not even deserve a rating. it pathetic and inhuman.